ALH have adopted me&u as its mobile ordering and payment platform to support contactless ordering in their 330 venues with plans for the rollout to be in place by the middle of the year.
Bruce Mathieson of ALH Hotels said, “We’re committed to improving our guest experience by combining our team with the best technology, so we’re excited to work with the me&u team. We looked at every platform on the market, and no brand is more passionate about facilitating social experiences and good times around the table.”
Founder Stevan Premutico said, “We’re passionate about blending great tech with customer service to elevate the guest experience and transform operations. ALH looked extensively at every platform on the market, so this is an extremely proud moment for us to partner with Australia’s largest hospitality group. We are ready and raring to help change the future of hospitality with a true global leader in hospitality.”
me&u provides operators with fair financials and transparency, taking care of the basics (order and payment), so hospitality staff can spend time on service, hosting and building relationships with guests.
me&u will be integrated into all 330 ALH venues by the middle of the year, including Young and Jackson’s (Melbourne), The Queens (Perth), Ramsgate Hotel (Adelaide), Crows Nest Hotel (Sydney) and the Breakfast Creek Hotel (Brisbane)
me&u sits within the point of sale systems, and ALH will be using key data-driven features of me&u to personalise the ordering experience for their guests.
Premutico suggests findings that on average, customers spend 27.5% more when using the me&u at-table ordering app, and staff get to pocket more tips, thanks to a new tipping function. Over 1 million orders have been taken through the platform since launching in 2018.
“The hospitality industry has been brought to its knees over the past year, and whilst we are certainly on the road to recovery, there is still a long way to go. Technology must be used to support and strengthen the industry, not take away from it, and I’m energised by the role it can play in business recovery,” he says.