SevenRooms debuts its new global Customer Advisory Board

June 7, 2024
By Cody Profaca

This week, global leader in hospitality marketing and operations services SevenRooms has launched its debut Customer Advisory Board in collaboration with hospitality experts from Australia, the United States, Hong Kong, and United Kingdom. The Board will serve as a strategic forum to discuss and evaluate opportunities and challenges being faced by the global hospitality industry as a whole.

“We are excited to launch our Customer Advisory Board, welcoming this esteemed group of industry leaders deeper into our community,” said Joel Montaniel, CEO and Co-Founder of SevenRooms.

“With our board members’ diverse perspectives and deep industry knowledge, they will be instrumental in helping us better understand and address the needs of our customers and the wider global hospitality industry, ultimately, helping them better serve their guests.”

The inaugural board will feature members from MGM Resorts International, Australian Venue Co, Union Square Hospitality Group, Black Sheep Restaurants, and MJMK Restaurants.

According to Kylie Moncur, Australian Venue Co’s Chief Marketing Officer, “being part of the conversations that matter, on behalf of the Australian market, is a huge privilege… Being invited to join SevenRooms’ customer advisory board demonstrates their commitment to our market, and all the venues – big and small – that make it so vibrant.”

The first meeting of board members, which took place at the ARIA Resort & Casino in Las Vegas, following the theme of Future proofing to serve up success. Throughout 2024, the Customer Advisory Board will focus on key areas of opportunity such as the Future of hospitality, Artificial intelligence, and Revenue management.

“At SevenRooms, we are committed to the long-term success of our customers both now and in the future. As leaders in innovation, we empower operators to build sustainable, profitable businesses with guest experience at their core,” said Montaniel. 

Alongside Kylie Moncur, the inaugural members of the Customer Advisory Board include MGM Resorts International’s Ari Kastrati, Union Square Hospitality Group’s Kelly MacPherson, Black Sheep Restaurants’ Syed Asim Hussain, and MJMK Restaurants’ Hannah Berry.

“Australia is a proud and passionate hospitality market, and while we share many of the same challenges and opportunities as our global counterparts, many things make us unique as a market, too,” said Moncur.

“As we strive to enact genuine positive change for the industry, and the venues and customers that make it so special, this global collaboration will enable knowledge sharing to prepare hospitality businesses for what’s to come.”

Earlier this year, Drinks Trade sat down with Paul Hadida, SevenRooms’ General Manager – APAC, to discuss what the platform offers to venues. To read that interview, click here.

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