Etto pasta bar

Kounta launches contact tracing technology

June 2, 2020
By Alana House

Hospitality point-of-sale provider Kounta has launched new contact tracing feature to help Australian venues adhere to the latest government guidelines, and keep staff and customers safe.

As of June 1, hospitality venues located in Victoria, Queensland, Western Australia, ACT and Tasmania are required to collect contact information from all dine-in customers for the purpose of tracing in the event of a COVID-19 outbreak.

The new contact tracing feature will allow hospitality businesses to print a QR code for their venue that can be placed at the entrance. Upon arrival, all dine-in customers will be required to ‘check-in’ via scanning the QR code with their smartphone. Once scanned, a digital contact details form will appear, requiring customers to enter their name, phone number and address, in line with government guidelines.

This form will enable restaurants, cafes, bars, pubs and other venues to keep a secure, digital, time-stamped record of all customer visits. The use of personal smartphones eliminates the risk of spreading COVID-19 by avoiding the unsanitary use of pen and paper, while reducing the risk of personal data leaks. 

“Despite contact tracing not being legally required in every state, we are expecting to see many venues voluntarily adopt the feature to ensure both their customers and employees are kept safe and healthy as restrictions begin to ease,” said Nick Cloete, Kounta Founder & CEO.

“It’s a tough time for many in the hospitality industry right now, which is why we introduced this new, free feature; to give venue owners the tools and resources they need to comply with the health guidelines, so they can focus on what they do best.” 

Etto pasta bar

Stephane Meyer, founder and Managing Director of Etto Pasta bar across five locations in Melbourne, added: “We’re thrilled to have Kounta’s new ‘Safe Check-In’ technology on board, as we welcome our loyal customers back in the restaurant again.

“Having access to this technology saves us and other restaurant owners the time and energy on setting up the processes to adhere to the government guidelines so we can focus on cooking our delicious pasta”

The new feature is integrated into Kounta’s existing platform. For more information visit

Share the content

Related Posts